Cancellation policy & cancellation form
Consumers have a right of withdrawal, whereby consumers are every natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
I cancellation policy
1. RIGHT OF WITHDRAWAL
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Irina Felk, Hübschstrasse10, 95448 Bayreuth, Tel .: +49 (176 4177 4215, email: firstname.lastname@example.org) by means of a clear statement (e.g. a letter sent by post, Fax or e-mail) about your decision to cancel this contract, you can use the sample cancellation form below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
2. CONSEQUENCES OF THE WITHDRAWAL
If you cancel this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
3. INFORMATION ABOUT EXCLUSION OR EARLY EXIT OF THE RIGHT OF WITHDRAWAL
The right of withdrawal does not exist for contracts:
· With consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.
· For delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
Please send the goods back to me in their original condition including the original packaging. If the original packaging is no longer available, please pack the goods properly to avoid any damage in transit. It is advisable to take out insured shipping to avoid any transport risks
Please send the goods Not unfree back to me. In the other case, I will refuse to accept the goods, so that you may incur additional shipping costs.
II withdrawal form
PLEASE USE THIS FORM AS A TEMPLATE FOR THE WITHDRAWAL OF THE CONTRACT:
I / we hereby revoke the contract concluded by me / us for the purchase of the following goods or the provision of the following service:
Ordered on ____________ / received on __________________
Name of the consumer (s)
Address of the consumer (s)